The awkward teenage years of the conversational interface
I’m not Theodore Twombly and I don’t want a robot girlfriend, I just want to check the weather.
see Her, Ex Machina, Westworld, etc.
My wife and I recently took a trip to the Republic of Ireland, and I decided to try out Kayak’s Facebook Messenger chatbot to see for myself just how practical the idea of a text-based conversational interface is when it comes to renting a car, a process that’s inevitably filled with nuance and a little confusion.
A few takeaways:
The process took longer that it otherwise would have if I were just doing it directly through the Kayak app or website.
But, that could be a good thing. The way the interface presents you with one clear question or prompt at a time could definitely help cut down on errors or making mistakes when choosing options you’re presented with. Almost as if you’re talking directly with a human and they’re posing one question at a
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